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Our Legal Conditions and What They Mean for You

ratu110 operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which your account functions — including how transactions through DANA, OVO, and GoPay are governed.

Account TermsData & PrivacyDANA, OVO, GoPay ScopeJurisdiction NoticeUser Rights
ratu110 Our Legal Conditions and What They Mean for You
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

Your account security and data handling are not afterthoughts — they are core to how ratu110 operates. We apply clear retention rules, defined cookie practices, and structured access controls so you always know what data we hold and why. Here is how each area works in practice.

Data Handling

We collect only what your account requires — registration details, wallet identifiers for DANA, OVO or GoPay, and activity logs. No data is shared with third parties outside legal obligations.

Cookie Policy

We use session cookies to keep your account active and preference cookies to remember your language and display settings. You can manage cookie permissions from your browser at any time.

Account Security

Your account is protected through OTP verification on login and on wallet-linked transactions. Any change to your registered DANA, OVO or GoPay wallet triggers a re-verification step.

Data Retention and Correction

We retain account data for the period required under applicable law. You may request a copy of your data or ask us to correct an error by submitting a request through the Help Centre.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights, a specific clause in our terms, or how a policy applies to your account, our support team handles legal enquiries directly. We keep the process clear: submit your question through the channel below, reference your account ID, and we respond with a specific answer — not a generic reply.

Live Chat Open the live chat from your account dashboard. Reference your policy question clearly and include your account ID for a faster, more specific response.
Email Support Send your legal or policy question to our support email. Attach any relevant transaction reference — especially for DANA, OVO or GoPay payment disputes.
Account Help Centre Navigate to the Help section inside your account. Legal policy documents are listed there, along with the form to submit a formal policy access or correction request.

Common Questions About Our Legal Terms

These are the questions we hear most often about our legal terms, user rights, and how our policies apply to specific account situations. If your question is not here, use the live chat or Help Centre to get a specific answer.

Availability depends on local law and the eligible region where you access the platform. If local law in your area permits access, these terms apply in full to your account.

Yes. Submit a data access request through the Help Centre inside your account. We respond with the specific data we hold, including wallet identifiers and account logs.

We notify you before material changes take effect. If you disagree, you may close your account. Continuing to use the platform after a change takes effect constitutes acceptance.

Each DANA, OVO and GoPay transaction is logged against your account and falls under our payment audit terms. Disputes go through our account review process, subject to local law requirements.

Contact us via live chat or support email and reference your account ID. We treat data mishandling reports as priority cases and respond with a specific account-level investigation.

We retain your data for the period required by applicable law after account closure. After that period, personal identifiers are removed from active records in line with our retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.