Reference

How ratu110 Handles Your Personal Information

Your account data stays within ratu110's systems — we collect only what we need to run your account, process payments through DANA, OVO, and GoPay, and keep your access secure.

Account Data SecurityDANA, OVO, GoPay Payment PrivacyYour Rights ExplainedCookie and Session Controls
ratu110 How ratu110 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We use encrypted connections for all account activity — when you log in, deposit via GoPay, or update your profile, that data moves over a secured channel. Account access requires your registered credentials plus a one-time verification code sent to your registered number, which means even if your password is exposed elsewhere, your account cannot be opened without that second step. We review session logs to flag access from unrecognised devices and will notify you if something looks out of place.

Encryption in Transit All data between your device and our servers travels over an encrypted connection. This covers login sessions, payment references, and account setting changes without exception.
Two-Step Account Access Your account login uses your password plus a verification code sent to your registered contact. This step applies every time access is attempted from a new device or location.
Cookie Controls You can review and adjust cookie preferences from the settings menu in your account. Functional cookies keep your session active; analytics cookies can be turned off without affecting your ability to play.
Data Retention and Deletion Active account data is held while your account is open. After closure, we keep transaction records only for the period required under applicable rules, then delete personal data from our systems.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our account support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the help section in the mobile app. We aim to respond to data requests within a reasonable timeframe and will confirm receipt when your request is logged.

Live Chat Access live chat directly from your account dashboard. It is the fastest path for data queries — our team can pull your account record and respond in the same session.
Email Support Send a written request to the support email shown in your account settings. Include your registered email and the specific data action you are requesting so we can process it without delay.
In-App Help Open the help section from the mobile app menu. Data requests submitted here are routed to the same team as live chat — useful when you are not on desktop.

Questions About Your Privacy at ratu110

Straightforward answers to what you actually want to know about how your data is handled, what rights you hold, and how to act on them.

We collect your name, email address, and contact number at registration. When you add a payment method, we record the wallet reference for DANA, OVO, or GoPay — not your PIN or full credentials.

Yes. Submit a data access request through live chat or the support email in your account settings. We will confirm receipt and send you a summary of what we hold within a reasonable timeframe.

Contact support via live chat or email with your registered account details and the specific change you need. Corrections to name or contact info can usually be handled in one session.

We share only what is needed to process your payment — for example, passing a transaction reference to your DANA, OVO, or GoPay provider. We do not sell account data to advertisers or unrelated third parties.

We use functional cookies to keep your session running and analytics cookies to understand how the platform is used. You can turn off analytics cookies in your account settings without losing access to your account.

We delete personal profile data after your account is closed. Transaction records are retained for the period required under applicable rules in your region, then removed from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.